IT Support


But First....

General Information

New Hires

Access to the server requires a Service Request from the PI or Supervisor. Please provide: Username, Folders that access is needed.


General Service Request

Information needed for general service:

  • Computer name/service tag
  • Department
  • Name/Contact Info
  • Description of the problem in detail
Service requests can take up to 24 hours for response.

Account Locks/Password Reset

Option 1: If you have enrolled in the Password Management Service and currently have access to the internet, go to

  • Use your username and password to unlock the account or change the password. This can be done from any computer.

Option 2: If you haven't enrolled in the Password Management Service, please contact the IT Service Desk at (405) 271-2203, Ext 12203, or toll free (888) 435-7486. You may also visit the IT Service Desk located in the Student Union (1106 N. Stonewall--Room 105) with a photo ID and they will reset your password.

Printer Mapping

To add printer on Windows 10:

Right click Start button>Left click Run> Type the below into the run box:



To add printer on Windows 7:

Click Start> Click Run> Type the below into the run box:



To add printer to Mac:

  • First install print driver to be able to print in color.
  • Click the Apple top left
  • Click System Preferences
  • Click Printers and Scanners
  • Click the + sign
  • Right click on the ribbon (left side of Search Bar)
  • Customize tool bar
  • Drag and drop the Advanced button to the toolbar
  • Click OK
  • Click on the Advanced button
  • Scroll down to Windows printer via Spools
  • Type SMB://rigel/mboffice
  • Select printer driver:  iR-ADV C5535
  • Click Add

Network Location



You must first obtain access to VPN access Level 2 for General Use. Peoplesoft and other admin functions requires Level 4 access.

Please provide information below exactly as examples are shown to

  • Date VPN Access is needed: (The date should be in the following format: 12/01/2020)
  • Department Risk Analysis Completed?:
  • VPN User's Department: (Example: Medicine)
  • VPN User's Email: (
  • VPN User's Account Name: (Example: jsmith)
  • VPN User's Full Name: (Example: Smith, John A.)
  • Approving Authority: (Example: Immediate Supervisor's Full Name)
  • Approving Authority's Email: (Example:
  • VPN User's Internet Connection:
  • VPN User's Employment Title: (Examples: Physician, Accounting Staff)
  • Select VPN Level Required:
  • Justification For Elevated VPN Access: (Please describe below)
The GlobalProtect application is used for VPN access to University resources. 
To install the application type into the browser and select the operating system you are using.
Follow instructions to install. Once installed use server to connect the application.
Next click connect and use your OUHSC credentials to log in. Duo Mobile application is required for this to work.
If you do not have Duo Mobile app setup or are using text codes you will not be able to use GlobalProtect.
Once authenticated using Duo Mobile you will be connected to the VPN.



Personal Computers


Purchasing Computers & Laptops

Computer Standardization Program

Effective January 1, 2019, all computers purchased for the University of Oklahoma Norman, Oklahoma City, and Tulsa Campuses must be selected from the approved computer standards list or receive approval as a non-standard computer equipment exception prior to purchase.

Per the policy, each employee is allowed one (1) desktop computer or one (1) laptop with docking station and external monitor(s) as necessary. Additional computers for a single employee are subject to the exception request below.

The following purchasing changes support OU's transition to a standardized computing environment: 

  • Leasing is no longer a procurement option
  • Computers should not be purchased on Pcards
  • Financial Services will NOT reimburse for computers purchased with personal funds 

Please visit the Computer Standardization website for full details.

Click here to view the Approved Computers for purchase.

Select Austin Bernard as your Tier 1.

Purchasing Software

The only software provided by OUHSC is Windows 10, OSX, Microsoft Office, McAfee.


Adobe Photoshop, Illustrator, Acrobat, and any other Adobe Software must be purchased through IT Sales via an SUR Request. Please send your filled out SUR Request Form to

Graphpad Prizm, EndNote, SAS, and Pubmed can be accessed via the Bird Library website:

IT Policies